Shipping

Fit Button is committed to delivering your orders as soon as possible after you order. We also want the delivery of your products to be transparent and as honest as possible. If you have any questions regarding your order email us at customerhappiness@fitbuttonco.com. Please ensure to mention your order number.

Shipping times

We work with Australia Post and Sendle to ship out our orders. We have found them to be most consistent among all logistics companies in Australia. 

It takes about 1 working day to process your order. This includes picking out your order, packing, creating shipping labels and handing it over to our logistics partners.

Once your order has been shipped expect to receive our order within 3-4 days of delivery notification. On average out customers their order within this time frame. However, if there has been a delay, reach out to our friendly customer happiness team.

If you have opted in for free shipping, you will not get a tracking number with your order. It will directly be delivered to your mailbox. Once you receive a delivery notification you can check your mailbox after 3-4 days for your order.

If you have opted in for our paid shipping service. You will receive a tracking number and you will be notified once your order is delivered to your shipping address.

COVID-19 Declaration

When we get a new shipment of our product from our manufacturers. We have implemented a mandatory 14-day holding period to prevent the spread of the COVID-19 virus. I believe it is our responsibility to ensure that your customers and staff members are safe and remain healthy. We wouldn't want to be the reason our customers become unwell. Thanks for your understanding.

If you have not received your item within 30 days of purchase, it is your responsibility to let us know so we can take matters into our own hands.

E-mail - customerhappiness@fitbuttonco.com