Fit Button ABN (18639841101) we pride ourselves on the exceptional quality of our products, our excellent customer service and our unrivalled customer satisfaction.
We offer simple, timely refunds if there are any issues with your purchase on arrival. This returns policy (Policy) outlines the return process you should follow and our commitments to you in respect of purchases you have made via our website (www.davidsretail.com)
Requirements of return:
We will only accept the return of products purchased from the Site (Goods) for exchange or refund where:
We may refuse acceptance of a return if the requirements detailed under 2.1 are not complied with. If a return has been refused after it has been delivered to our warehouse, it is your responsibility to promptly rectify any requirement deficit. Where rectification of a return requirement is not possible, you must cover the costs of the Goods being resent to you. If the return of the Goods is not accepted by us we will use reasonable efforts to notify you:
If delivery payment is not received or the Goods are not re-delivered to you within six (6) months of our receipt of them then, we will deem the goods to be uncollected and will action their resale or disposal in accordance with the Disposal of Uncollected Goods Act 1967 (Qld).
We will only grant a refund to you where the Goods purchased from us were defective, damaged (other than during freight) or did not meet your satisfaction with our 30-day money-back guarantee at the time they were received by you unless otherwise agreed by us in writing before the Goods are returned. 30-day money-back guarantees are only accepted if we believe your dissatisfaction is genuine. We will be responsible for the return shipping fees and re-delivery fees associated with any bonafide and substantiated refund granted as a consequence of your receipt of faulty, damaged or incorrect Goods.
We will send you a notification confirming:
A refund or exchange that is approved:
If you haven’t received your refund or exchange and 30 days have passed since you received notification of acceptance, please:
in the event of a missing refund:
If you are purchasing a sale item from the Site, please carefully consider whether the purchase is right for you as we do not offer exchanges on any of our sale items.
We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our site. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it.
If you would like to arrange for a return, please contact our Sales Manager by emailing us at email@example.com